WE'RE HERE TO HELP
If something isn’t right with your item, we’re happy to exchange or offer a credit to the value paid for the item(s). Change of mind exchange and returns must be returned to Valour in their original condition (unworn, unwashed, in its original packaging and with the tags still attached), with the original purchase receipt (order number). Returns and exchanges, except where the item is deemed to be faulty, must be received by Valour within fourteen (14) days of the dispatch date.
Please return any items to the Valour Sport NSW warehouse on the following address
New South Wales Head Office
Valour Sport
Unit 11
242D New Line Road
Dural
NSW
2158
Faulty products
If the item(s) are deemed to have a manufacturing fault a refund may be issued. Proof of purchase is required for all returns and exchanges. A faulty goods claim cannot be made if:
- The Goods have been subjected to fair, wear and tear;
- Unauthorised modifications or repair of the Goods;
- The Goods are damaged as a result of failing to comply with the manufacturer’s care and storage instructions, including but not limited to insect damage;
- The Goods are second hand, in that you are not the original purchaser of the Goods.
Please return faulty items and a completed Valour Return Form to:
Valour Sport
Unit 11
242D New Line Road
Dural
NSW
2158
Sale items
Sale items are non-refundable and not exchangeable, unless the product is faulty or otherwise meets the requirements as outlined by the Australian Competition & Consumer Commission (ACCC) for us to do so.
Custom Orders
We cannot accept returns of customised sportswear, unless items are found to be faulty.
If it is found that Valour have incorrectly customised your sportswear contrary to the approved Pre Production Sample and your instructions, we will gladly replace them. If you are unsure if this applies to the product you are interested in, please contact our customer service team at online@valoursport.com.au and they will be able to inform you if it is applicable.
We cannot refund custom made items due to:
- customer simply changes their mind, decides they do not like the purchase or has no use for it. (under the Australian Consumer Law)
- Discovers they can buy the goods or services more cheaply elsewhere
- Has damaged the goods by using them in a way that was unreasonable.
If you have any questions regarding exchanges or refunds please contact Valour Sport on 02 96513711.